Terms of purchase
General Terms and Conditions: The primary mode of delivery determined based on the dimensions of our products.
- Range of Products and Services Available for Purchase:
We provide information about the essential characteristics of the products available for purchase in the descriptions of each product.
3.1. Correction of Data Entry Errors – Responsibility for the Accuracy of Provided Data
You have the opportunity to modify the data you have entered during the order process before finalizing the order (by clicking the back button in the browser, the previous page opens, thus even if you have already moved to the next page, the entered data can still be corrected). Please note that it is your responsibility to ensure that the data you provide are entered accurately, as the product will be invoiced and delivered based on the data you provide. By placing your order, you acknowledge that the Service Provider is entitled to pass on any damages and costs arising from your incorrect data entry. The Service Provider excludes its liability for fulfillment based on inaccurate data entry. Please note that a wrongly provided email address or the fullness of the mailbox associated with the postal address may result in the failure of the confirmation to be delivered and may prevent the formation of the contract.
3.2. Procedure in Case of Incorrect Price
Clearly incorrect price is considered:
- Price of 0 Ft,
- Discounted price incorrectly indicated (e.g., a 50% discount indicated for a 1000 Ft product offered for 100 Ft).
- The product's name and description differ markedly, or the product's name or description contains data of another product.
- 0 Ft delivery cost for Mapei products unless the gross PRODUCT PURCHASE PRICE reaches 300,000 Ft. In the case of incorrect price indication, the Service Provider offers the possibility of purchasing the product at its real price, upon which information the Customer can decide to order the product at the real price or cancel the order without any adverse legal consequences.
- Registration/Purchase
4.1. Registration
If you wish to make a purchase, you must provide the necessary details for the purchase during your first purchase, including your name, billing and delivery details, email address, and your password required for future login. Before finalizing the registration, it is necessary to accept the registration conditions. The system confirms the registration via email. The buyer is obliged to treat the password provided confidentially. If the buyer's unique identifier and password are accessed by an unauthorized third party after the correct provision during identification, the Data Controller does not accept liability for any damages or disadvantages arising from this. By providing their email address, users consent to the operator/service provider sending technical messages to them. The operator deletes registered data from the system upon request. The deletion request is only valid if the user confirms the deletion request by email, thus preventing someone from deliberately or mistakenly removing someone else from the registration database. Registration is identified by the email address, meaning an email address can only be registered once.
Registration does not entail any obligations.
4.2. Purchase
By clicking on the product categories on the website, you can select the desired product family and then the individual products within it. By clicking on the individual products, you will find the product's photo, item number, description, and price. When purchasing, you must pay the price listed on the website. The products are marked with illustrated photos. Accessories and decorative elements visible in the photos are not part of the product unless specifically highlighted in the product description.
Please note that we do not take responsibility for any typos or incorrect data!
- Ordering Process
After selecting the Product, you can place any number of products in the cart by clicking the "Add to Cart" button without any obligation to purchase or pay, as placing items in the cart does not constitute an offer.
Products can be placed in the Cart without logging in, but you must log in before ordering. You can find the registration under the following menu item. If you are a registered customer but have forgotten your password, use the password Login reminder. If you enter your registered email address here, your password will be sent to you by email. You can perform the login via the Login menu item. Here, enter your registered email address and password, then press the login button. If the login is successful, your registered email address and the logout button will appear in this window, which you can use to leave the store.
While using the website, you can check the contents of the cart at any time by clicking the "View Cart" icon at the top of the website. Here, you have the opportunity to remove selected products from the cart or change the number of products. The system displays the information corresponding to the data you have changed after pressing the "Update Cart" button, including the price of the products placed in the cart.
If you do not wish to select and place additional products in the cart, you can continue shopping by pressing the "Order" button.
After pressing the "Order" button, the contents of the cart and the total purchase price of the products you have selected for purchase will be displayed. You then need to fill in the user data (Name, Address, delivery method, payment method, contact details).
After filling in the text boxes above, you can continue the ordering process by clicking the "Continue with the next step" button, or you can delete/correct the data entered so far and return to the contents of the Cart by clicking the "Cancel" button. When you click on the "Continue with the next step" button, you will arrive at the "Order Overview" page. Here you can see a summary of the data you previously provided, including the contents of the Cart, user, billing and shipping data, and the total amount to be paid (you can no longer change these data at this point, only if you click on the "Back" button).
5.1. Finalizing the Order (Offer Submission):
If you are convinced that the contents of the cart correspond to the products you want to order, and your data are correctly displayed, you can finalize your order by clicking the "Order" button. The information on the website does not constitute an offer for contract conclusion by the Service Provider. In the case of orders under the scope of the present ÁSZF, you are considered the offeror.
By pressing the "Order" button, you expressly acknowledge that your offer is considered made, and your statement – if confirmed by the Service Provider according to the present ÁSZF – incurs a payment obligation. Your offer binds you for a period of 48 hours. If the Service Provider does not confirm your offer within 48 hours according to the general contractual terms and conditions, you are released from the binding offer.
5.2. Order Processing, Formation of the Contract
You have the opportunity to place an order at any time. The Service Provider will confirm or reject your offer via email within 48 hours of sending your offer at the latest. The contract is formed when the confirmation email sent by the Service Provider becomes accessible in your mailing system.
- Modes and Terms of Payment for the Ordered Product
6.1. Modes of Payment for the Ordered Product
Payment:
Free Payment Method: Bank Transfer Name: Ingatlan-Innováció Ltd. Bank Account Number: 12600016-18633555-73758639
Comment: Order number or invoice number
Your order number is automatically generated at the end of the purchasing process!
Payment upon delivery, in card or cash, with a 3% min. 1250 Ft system usage fee, as a payment handling fee. This payment method is selectable for orders up to 80 kg. For orders over 80 kg, cash on delivery is not an option.
We only deliver cash on delivery packages if the package receipt is confirmed in writing to us! Regarding the confirmation of package receipt, we will inform you by email in advance from our email address info@csempebolt.eu.
In case of cash on delivery, if the delivered package is not accepted, the customer is obliged to pay the web store twice the delivery fee and 5000 Ft per order for the return handling fee within 3 working days against an invoice.
Online card payments are made through the systems of OTP Mobil Ltd. and Novopayment Ltd. The card data do not reach the merchant. The handling fee for card payments is 1.4% for individuals and 1.8% of the final order amount for corporate purchases.
If the system offers, you can also pay in cash at the premises of Ingatlan-Innováció Ltd.
The customer acknowledges that the following personal data stored in the user database of www.csempebolt.eu by Ingatlan-Innováció Ltd., as a data controller, will be transferred to OTP Mobil Ltd. or SIX Payment Services (Europe) S.A, as data processors. The scope of data transmitted by the data controller includes the following: name, email address, phone number, billing address data, and delivery address data.
The nature and purpose of the data processing activities performed by the data processor can be viewed in the SimplePay Data Protection Information at the following link:
http://simplepay.hu/vasarlo-aff
Novo Payment
The final amount to be paid is determined by the summary of the order and the confirmation letter and includes all costs. The invoice is sent electronically to the email address provided during the order, and the warranty letter is included in the package.
Please check the package upon delivery in the presence of the courier, and in case of any damage or shortage in the products, request a report and do not accept the package. We cannot accept post-receipt, report-less complaints.
In the European Union, including Hungary, uniform rules apply to price reductions from May 28, 2022.
The aim of the new regulation is to prevent traders from using misleading price reductions by raising the previous price before promotions, thereby deceiving consumers about the extent of the discount.
"Please examine the package in the presence of the courier at the time of delivery, and in case of any damage or missing items, please request the preparation of a report and do not accept the package. Complaints made later without a report cannot be accepted.
In the European Union, including Hungary, uniform rules have been applied to price reductions since May 28, 2022.
The new regulation aims to prevent traders from applying deceptive price reductions by raising the price before the sale and thus misleading consumers about the extent of the discount.
The relevant provisions of the European Parliament and Council Directive 2019/2161 of November 27, 2019, amending the effective implementation and modernization of EU consumer protection rules in Council Directive 93/13/EEC, as well as Directives 98/6/EC, 2005/29/EC and 2011/83/EU, have been transposed into Section 2/A of the Joint Decree 4/2009 (I. 30.) NFGM-SZMM (hereinafter: Price Decree).
6.1/II. Announcement of Price Reduction to Consumers
The new rules apply to the commercial communication of advertised promotional prices, markdowns, and price discounts for products to consumers, both in traditional and online commerce.
The rules do not apply to services, digital content, and digital services.
Businesses are still free to set their prices; the regulation applies only to the communication of promotional prices and markdowns to consumers.
The term 'announcement of price reduction' refers to the commercial communication about the promotion or the display of the promotional price to customers, not the obligation of the business to report the promotional price to consumer protection authorities. The rules regarding the announcement of price reductions must be complied with by the business at the respective sales location (web store, shop) for each product affected by the promotion.
It is important that the general rules of price indication specified in the Price Decree are also applicable in the case of promotions, thus the business must clearly and legibly indicate the actual gross promotional price to be paid by the consumer.
- Indicating the Previous Price According to paragraph (1) of Section 2/A of the Price Decree, in the case of announcing a price reduction, it is necessary to indicate the previous price applied by the business for a specified period before the price reduction.
For every promotional price reduction or markdown, it is therefore necessary to determine and display a previously applied price (previous price), against which the new promotional price can be determined. This could be, for example, the crossed-out price.
6.1/III. Determining the Previous Price
According to paragraph (2) of Section 2/A of the Price Decree, the previous price means the lowest price applied by the business during a period that cannot be shorter than thirty days preceding the application of the price reduction. The 30-day period for determining the previous price ensures that the promotional price is a real reduction and not just a seemingly attractive reduction that misleads consumers.
6.1/IV. General Rules
The previous price is the lowest price applied at least 30 days before the first day of the price reduction - not its preliminary announcement. Therefore, one must check the lowest price applied in the 30 days preceding the markdown day; this price will be the previous price. When determining the previous price, even prices applied for just a few hours must be taken into account.
6.1/V. Display of Sale and Retail Prices
On the website www.csempebolt.eu, the recommended retail price set by the product's suppliers and the web store's uniquely determined flash price are displayed. The flash price is applied by the service provider according to the current market overview, the supplier's recommended retail price, and its own business strategy. The flash price is not a promotional price, but the payment amount to be paid by the consumer or the customer as determined by the Service Provider. The General Terms and Conditions (ÁSZF) also apply to the flash price:
6.2. Delivery Methods and Pricing
Personal Pickup: At Ingatlan-Innováció Kft.'s warehouse located at 1174 Budapest, Orgoványi utca 4., the cost is 1490 Ft; free at the premises of its delivery partners. Due to the weight and nature of the products, this is the basic delivery method. Urgent personal pickup involves a fast processing fee of 4,990 Ft. Home delivery fee is found under the current delivery charges, which is considered an additional service due to the weight and nature of the products. For cash on delivery orders, the delivery cost includes the cash on delivery fee, which is a minimum of 950 Ft, or 3.5% of the total order value, with a maximum order value of 500,000 Ft for permitted cash on delivery. Personal pickup of Mapei products is possible at the Mapei Kft. premises at Sóskút, Külterület 063/15, 2038 on workdays from Monday to Friday, 07:00-15:00, as confirmed. GENERAL CONDITIONS RELATED TO SHIPPING AND HANDLING BY INGATLAN-INNOVÁCIÓ KFT.
The condition for shipping is an order request submitted by 10:00 on the working day before the delivery, which is clear and suitable for processing, containing the precise data necessary for the delivery. Naturally, we can deliver those products that are available in stock.
The availability of our current stock can be inquired by contacting our colleagues at the email address info@csempebolt.eu.
Delivery is a minimum of 1-5 working days and a maximum of 365 working days from the day following the order confirmation. In the event of a force majeure event (e.g., natural disaster, pandemic, or legal changes affecting performance), the delivery time may be longer. We strive to ensure the shortest possible delivery time for all our products.
GLS parcel machine or pickup point throughout Hungary
GLS home delivery is selectable up to a maximum of 40 kg/order weight. The delivery time is 14-30 working days, depending on whether the product is available from the service provider's warehouse. If the product needs to be procured by the service provider, the delivery time is determined from the working day following its arrival at the warehouse. Deliveries are made from Monday to Friday between 9:00 and 21:00. The delivery fee is determined based on weight on the shopping cart page.
GLS home delivery in Hungary:
GLS home delivery is selectable up to a maximum of 80 kg/order weight. The delivery time is 14-30 working days, depending on whether the product is available from the service provider's warehouse. If the product needs to be procured by the service provider, the delivery time is determined from the working day following its arrival at the warehouse. Deliveries are made from Monday to Friday between 9:00 and 21:00. The delivery fee is determined based on weight on the shopping cart page.
24H GLS home delivery in Hungary:
24H GLS home delivery is selectable up to a maximum of 40 kg/order weight. The delivery deadline is within 24 working hours from the day of availability of the product in our warehouse or the day of its delivery, depending on when the product needs to be procured by the service provider. Deliveries are made from Monday to Friday between 9:00 and 21:00. The delivery fee includes safe packaging and all other related costs. "Available from stock", "Under procurement", "Arrived at the warehouse". The expected procurement time is provided for information purposes! Deliveries are made from Monday to Friday between 9:00 and 21:00. The delivery fee includes safe packaging and all other related costs. If the delivery time exceeds 3 working days from the day following the status change of the order confirmation, the Service Provider undertakes to refund the difference between the 24H home delivery and the standard home delivery. The delivery fee is determined based on weight on the shopping cart page.
GLS XXL Home Delivery throughout Hungary
GLS XXL home delivery is selectable up to a maximum of 80 kg/order weight. The delivery deadline is within 24 working hours from the day of availability of the product in our warehouse or the day of its delivery, depending on when the product needs to be procured by the service provider. Deliveries are made from Monday to Friday between 9:00 and 21:00. The delivery fee includes safe packaging and all other related costs. "Available from stock", "Under procurement", "Arrived at the warehouse". The expected procurement time is provided for information purposes! Deliveries are made from Monday to Friday between 9:00 and 21:00. The delivery fee includes safe packaging and all other related costs. If the delivery time exceeds 3 working days from the day following the status change of the order confirmation, the Service Provider undertakes to refund the difference between the 24H home delivery and the standard home delivery. The delivery fee is determined based on weight on the shopping cart page.
Truck home delivery throughout Hungary
Truck home delivery is selectable from a minimum of 80 kg/order weight up to a maximum of 3600 kg. The delivery time is 5-14 days, depending on whether the product is available from the service provider's warehouse. If the product needs to be procured by the service provider, the delivery time is determined from the working day following its arrival at the warehouse. Deliveries are made from Monday to Friday between 9:00 and 21:00. The delivery fee includes safe packaging and all other related costs.
24-Hour Truck Delivery Throughout Hungary:
Urgent pallet home delivery is available for orders weighing from a minimum of 80 kg to a maximum of 3600 kg. Delivery time is 1-3 days following order confirmation, depending on whether the product is available from the provider's warehouse. If the provider needs to procure the product, the delivery time is determined from the working day following its arrival at the warehouse. The provider updates the order and product status as "Immediately from stock," "Under procurement," or "Arrived at warehouse." The expected procurement time is indicative! Deliveries occur Monday to Friday between 9:00 AM and 9:00 PM. The delivery fee includes secure packaging and all other shipping-related costs. If the delivery time exceeds 3 working days from the day following the order confirmation status change, the provider will refund the difference between 24-hour and standard home delivery.
Delivery time if all items in the order are available from stock: 2-3 working days. The delivery fee is determined by weight on the cart page.
Free Delivery in Hungary:
For Mapei products, orders exceeding a gross total of 300,000 HUF are delivered free (project delivery), provided they are shipped unopened on pallets or in boxes:
- Mapetherm Adhesive Patch (insulation adhesive)
- Kerabond T Plus (tile adhesive)
- Novoplan Maxi (floor leveling compound).
Shipped only in unopened boxes:
- Keracolor FF Flex (grout, 4 x 5 kg)
- Mapeflex PU 45 FT (600 ml, 20 pcs)
- Mapeflex AC3 (acrylic gap filler, 24 x 310 ml)
- Mapepur products (available in 12-cartridge boxes) (except Mapepur Cleaner)
- Mapesil Z Plus (sanitary silicone, 12 x 280 ml)
Personal Pickup (Standard Delivery Mode):
Free personal pickup of products is available 1-3 days after the order confirmation (order status change: "Order can be picked up at Mapei Ltd." or "Order ready for pickup at our warehouse"). Pickup at the provider's location at 1174 Budapest, Orgoványi utca 4, costs 1490 HUF gross, or exclusively for Mapei Ltd. manufactured and distributed products, at Mapei Ltd. 2038 Sóskút Külterület 3592/2.
GLS Parcel Point and Parcel Machine to Romania:
GLS home delivery, parcel point, or parcel machine delivery is available for up to 40 kg. Delivery time is 14-30 working days, depending on product availability from the provider's warehouse. If the provider needs to procure the product, the delivery time is determined from the working day following its arrival at the warehouse. Deliveries occur Monday to Friday between 9:00 AM and 9:00 PM. The delivery fee is determined by weight on the cart page.
ATTENTION!
The delivery time is within 30 working days following order confirmation, depending on product availability from the provider's warehouse. If the product needs to be procured because it's in an external warehouse, the delivery time is determined from the working day following its arrival at the warehouse. The provider will notify in writing about changes in the status of products in the order as "Immediately from stock," "Under procurement," or "Arrived at warehouse." The expected procurement time is indicative! Pickup from the provider's branch occurs on workdays between Tuesday and Thursday from 10:00 AM to 3:00 PM, and at Mapei Ltd. from Monday to Friday 7:00 AM to 3:00 PM.
Product Pickup
Please inspect and unpack the package in front of the delivery person, and if there's any damage or missing items, request a written report and do not accept the package. We cannot accept claims without a written report afterwards!
By accepting the package from the courier or signing the receipt document, you confirm the receipt of the products in perfect quality and quantity.
This means that after pickup, the User can only exercise the right of withdrawal. Therefore, the Provider cannot accept post-delivery quantitative and quality complaints after the delivery person has left. If the packaging or product is visibly damaged upon pickup, and the damage occurred before the product was received, the Provider will ensure the return or exchange of the product free of charge if there is a report. The Provider is not liable for damages noticed after pickup! The refund for a damaged product/package not reported will be reduced by the depreciation due to the damage.
Delivery is only from door to door, offloaded next to the vehicle. The buyer must arrange for bringing the products inside.
Delivery occurs during working hours, and we cannot commit to specific times or time windows. If possible, we will consider delivery requests for a specific part of the day (morning or afternoon).
Rules Applicable for Pallet-24H Pallet-Free Shipping:
For a delivery address that requires any permit, it's the Buyer's responsibility to obtain it. In Budapest, for unique/protected areas (Castle area, Margaret Island), a special entry permit is required, which may extend the delivery deadline by 6 working days. If delivery to a physical or other limited location (e.g., steep road, narrow passage, height limit) is difficult for the delivery vehicle, it's the Buyer's responsibility to ensure a suitable unloading location. For delivery requests to closed areas (e.g., airports, prisons, power plants), where entry is permit-based, securing the permit is the Buyer's responsibility. For rural route deliveries requiring a permit, if the Buyer does not handle the permit, we cannot commit to next-day delivery due to the administrative time. The cost of permits is borne by the buyer. We will inform you about our possibilities in a written confirmation. Due to EKÁER and other system management requirements, we cannot change the delivery address specified in the order on the day of delivery. If product pickup is not possible at the specified delivery address, we will return the goods to our site and handle them according to the return procedure associated with the order, which incurs a handling cost. Handling cost: Pallet home delivery fee plus 40 HUF/kg+VAT based on the total weight of the order. In winter, we do not provide temperature-controlled transportation for frost-sensitive products. Persistent daytime temperatures below -5°C may suspend the delivery of frost-sensitive products. Our deliveries are made with tarpaulin-covered, non-self-loading trucks without loading personnel. If you have other requirements (e.g., self-loading tail lift, self-loading crane), please specify them in your order. For our deliveries with a crane and lifting tailgate, only unloading next to the vehicle is provided, given a suitable platform.
On the day of delivery, the delivery company will notify you in case of home delivery:
Our system will send you an email, SMS, or phone notification in advance about the delivery day with the shipping details.
Our staff will inform you by email, SMS, or phone when you can pick up the ordered products at the requested location.
Please note that storage capacities at the sites are limited, so transferring products between sites may be necessary, which can take 1-3 working days. We will send you an automatic notification about this, but our colleagues are happy to provide information at info@csempebolt.eu, or at +36-255-45-71 or +36- 20-255-35-42. For in-stock products, the delivery time is 2 working days from order confirmation. If the product is not in stock, it's 50 days.
- Right of Withdrawal
CONSUMER INFORMATION BASED ON GOVERNMENT DECREE 45/2014. (II. 26.)
7.1. Information on the consumer's right of withdrawal
Under section 8:1 § 1(3) of the Civil Code, a consumer is a natural person acting outside the scope of their profession, independent occupation, or business activity; thus, legal entities cannot exercise the right of withdrawal without justification!
Under section 20 of Government Decree 45/2014. (II. 26.), consumers have the right to withdraw without justification. The consumer can exercise this right
- in the case of a contract for the sale of goods
- from the day of receipt of the goods,
- in the case of multiple goods delivered separately, from the receipt of the last item,
- by the consumer or a third party other than the carrier designated by the consumer, within the deadline, which is 14 days.
The above does not affect the consumer's right to exercise the right of withdrawal specified in this section between the date of conclusion of the contract and the date of receipt of the goods.
If the consumer made an offer for the contract, the consumer has the right to withdraw the offer before concluding the contract, which terminates the binding offer for the contract.
The right of withdrawal is considered validly exercised if the consumer sends their statement within the deadline in writing or electronically to elallas@csempebolt.eu or to Ingatlan-Innováció Ltd., 1174 Budapest, Orgoványi utca 4. The deadline for valid withdrawal is 14 days from the receipt of the last item in the order.
The consumer bears the burden of proving that they exercised their right of withdrawal in accordance with this provision.
The Provider is obliged to promptly confirm the receipt of the consumer's withdrawal statement on electronic data carriers if its website also allows the consumer to exercise the right of withdrawal.
Please return the product to 1174 Budapest, Orgoványi utca 4.
The consumer is obligated to notify the web store in writing within fourteen days of receiving the product if they wish to exercise their right of withdrawal without justification. In this case, it is also their responsibility to return the product to the merchant without delay, but no later than fourteen days after the withdrawal, at their own expense.
In the event of withdrawal or termination, the business may use a different method of refund, but the consumer shall not be charged any additional fee as a result.
If the consumer explicitly chooses a method of payment or transportation different from the least expensive standard online payment method (bank transfer) and method of transportation (personal pickup), the business will not refund the handling cost associated with the payment and the shipping cost.
7.3. Validity of the consumer's declaration of withdrawal
7.3.1. Refund of the purchase price
The purchase price shall be refunded within 14 days from the notification of withdrawal from the purchase, however, the refund can be delayed if the Withdrawal Declaration and the goods are not returned by mail or electronically. The date of the refund and the date of crediting may differ. The refund will be made in the same form as the Consumer paid the purchase price. In the case of card purchases, the refund credit is delayed due to the administrative time between card companies.
7.4. Detailed rules for the right of withdrawal –
The return shipping cost for products not accepted from the courier at delivery equals twice the delivery fee recorded at the time of order, plus a gross handling fee of HUF 5,000 per order.
7.5. Cases where the right of withdrawal cannot be exercised
The Service Provider expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases outlined in Section 29, Paragraph 1 of Government Decree 45/2014 (II.26.):
in the case of a contract for the provision of services after the entire service has been performed, if the performance was started with the consumer's express prior consent, and the consumer acknowledged that they lose their right to terminate after the completion of the entire service; with respect to a product or service whose price or fee depends on fluctuations in the financial market which cannot be influenced by the enterprise, and which may occur during the withdrawal period; in the case of a product made to the consumer's specifications or clearly personalized; for perishable goods or goods with a short shelf life; for sealed goods which are not suitable for return due to health or hygiene reasons, if opened after delivery; for goods which by their nature are inseparably mixed with other items after delivery; for sealed audio or visual recordings or sealed computer software, if the consumer opened the packaging after delivery; for newspapers, periodicals, or magazines, with the exception of subscription contracts; for contracts concluded at public auctions; for services related to accommodation, other than for residential purposes, transportation, car rental, catering, or leisure activities if the contract provides for a specific date or period of performance; for digital content supplied on a non-tangible medium, if the performance was started with the consumer's express prior consent, and the consumer acknowledged at the same time that they lose their right to withdraw after the performance has started.
We can accept for return continuously stocked products suitable for resale. (Undamaged, unopened, without foreign labels, clean packaging, free of frost damage). The product must have at least 35% of its full warranty period remaining. In the case of a return request combined with order fulfillment, the ordering party is charged a net handling fee of HUF 25/kg in addition to the handling cost. In the case of return requests not combined with order fulfillment, the full transportation cost is charged to the ordering party, in addition to a handling fee determined based on weight, amounting to HUF 25/kg.
We cannot accept returns of custom-ordered, color-mixed, non-stocked products, or products ordered in quantities twice the stocking level. We may consider return requests for individual packaging units.
We can only accept bituminous sheets of the Polyglass product family in unopened, pallet quantities in factory packaging.
The completed and approved return authorization request ensures the possibility of shipment. Quality and quantity acceptance only takes place at the premises of Ingatlan-Innováció Kft. If the returned product does not meet the resale requirements upon examination, the acceptance may be rejected. Transporting unsaleable products from the premises of Ingatlan-Innováció Kft. is the responsibility of the party who sent the return. If the transport of the rejected goods is not realized within 2 weeks, we will destroy the goods at the sender's expense. We only guarantee orders for undamaged delivery of bituminous sheets of the Polyglass product family in full, unopened, factory packaging. For orders with opened pallets, the transportation warranty (e.g., due to transport of lying rolls) is void.
Orders for products colorable with the Colormap system, received by 11.00 on the day in question, can be made available within five working days, subject to quantity limits, depending on the availability of the base product.
We cannot accept cancellations for color-mixed product orders.
The ordering party must arrange for transport and delivery. In the absence of acceptance, we will issue an invoice for the ordered product and ensure the possibility of picking up the goods for 1 month, after which we will destroy the goods.
For ordered, paid, and marked for pickup products, which are not picked up or shipped from our premises within 5 calendar days following the notification of "Products have been procured, available for personal pickup" status, we charge a storage fee of HUF 500/day/order. 7.6. In the case of non-consumer buyers
Unilateral withdrawal from the contract is not possible. The Service Provider reserves the right to individually assess the termination of each contract. For contracts not terminated by mutual agreement, the Service Provider charges twice the delivery fee determined in the order and a handling fee of HUF 5,000 per package for returned shipments. For undelivered products, the Service Provider charges a storage fee of HUF 350 + VAT per day. The cost of terminating the contract equates to 30% of the purchase price of the purchased products in each case. 7.6.1. Rules for repurchasing products
If you purchased more than the required quantity, we can repurchase the surplus quantity on an individual basis under the following conditions:
-
The packaging is unopened and undamaged.
-
The product is suitable for resale.
-
At least 6 months of the product's warranty period remains on the day of repurchase.
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The product was not custom-made or procured.
The repurchase of goods is done at 70% of the sales price indicated on the invoice at the time of purchase.
- Warranty, Guarantee, and Liability for Defects
8.1. When can the User exercise their right to a guarantee for defects?
The User can claim a guarantee for defects against the Service Provider in case of faulty performance according to the rules of the Civil Code.
8.2. What rights does the User have based on their claim for a guarantee for defects?
The User may choose to request repair or replacement, except if the chosen guarantee is impossible to fulfill or would result in disproportionate extra costs for the enterprise compared to other guarantees. If the User did not or could not request repair or replacement, they may request a proportional reduction of the consideration, or repair the fault at the enterprise's expense, or have it repaired by someone else, or – as a last resort – withdraw from the contract. The User may switch from their chosen guarantee for defects to another, but they bear the cost of the switch, unless it was justified or caused by the enterprise.
8.3. Within what deadline can the User enforce their guarantee for defects?
The User (if they qualify as a consumer) is required to report the fault immediately after its discovery, but no later than two months after the discovery of the fault. However, please note that you cannot enforce your guarantee for defects after the two-year (one year for businesses) limitation period from the fulfillment of the contract.
8.4. Against whom can the User enforce their guarantee for defects?
The User can enforce their guarantee for defects against the Service Provider.
8.5. What other conditions apply to the enforcement of guarantee for defects rights (if the User qualifies as a consumer)?
Within six months of performance, there are no conditions beyond reporting the fault for enforcing your guarantee for defects, if you prove that the product or service was provided by the enterprise operating the webshop. However, after the six months have passed, you are required to prove that the fault recognized by the User already existed at the time of performance.
8.6. The requirements for ceramic tiles are determined by international and European Standards. Each manufacturer must indicate on the packaging the number (designation) of these standards and the most important properties of the tiles required for purchase. Ceramic tiles are divided into groups according to their manufacturing methods, usability, and properties, as per product standards. The most common groups of ceramic tiles are: MSZ EN 14411:2004 Annex G. Dry-pressed ceramic tiles with low water absorption - Group Ba E ≤ 0.5% MSZ EN 14411:2004 Annex H. Dry-pressed ceramic tiles with low water absorption - Group BIb 0.5% < E ≤ 3% MSZ EN 14411:2004 Annex J. Dry-pressed ceramic tiles - Group BIIa 3% < E ≤ 6% MSZ EN 14411:2004 Annex K. Dry-pressed ceramic tiles - Group BIIb 6% < E ≤ 10% MSZ EN 14411:2004 Annex L. Dry-pressed ceramic tiles - Group BIII E > 10% • 300x300 mm 0 caliber.
During the production of ceramic tiles, size variation between tiles is inevitable due to high shrinkage. The tolerance of sizes only complies with European Standards for the same caliber. Generally, the size variation is the manufacturing size (W) ± 0.6%. For example, for a 30x30 cm tile, this variation is + / - 1.8 mm. Naturally, every manufacturer strives to narrow and tighten the caliber ranges.
Cutting, drilling, and any shaping of the tiles should only be done by a professional using appropriate tools. No claims will be accepted for improper use! Before tiling, please check the quality class, size, color shade, wear resistance, and production date indicated on the box, as neglecting these can lead to unaccepted claims. Non-frost-resistant products can be used indoors, but only frost-resistant tiles should be used outdoors, where they are exposed to precipitation and frost, as determined by the "EN-ISO 10545-12 Ceramic tiles frost resistance" testing method. A gap of 3-5 mm (joint) should be left between floor tiles. The uniform width of the joint can be easily ensured using plastic spacers available in stores. Only adhesive methods are applicable, and in outdoor areas, only so-called flexible adhesives can be used. Installation should only be carried out at frost-free temperatures, at least above +5C. The adhesive manufacturer's instructions should be thoroughly studied and strictly followed. When using two-component adhesives, the composition and mixing ratio of the components must be ensured with precise measurement (do not estimate component dosing!). Expired adhesive must not be used! Special care must be taken to ensure the cleanliness and dust-freeness of the surface to be adhered. Tiling should not be done on a wet, oily, or dirty base.
Another essential feature is the consideration of color shade, tone (tono, nuance). Like caliber, only tiles of the same tone and label should be built into a tiling. When purchasing, please ensure that you receive tiles of the same caliber and tone for the same surface area! IMPORTANT! Modern tiling tiles are characterized by their appearance, which is deceptively similar to natural wood or some type of rock. This appearance is characterized by a very distinct, color-transitioning graphic. Regarding this, European Standards categorize tiles into V1 (mild) - V4 (random) categories, in terms of color transition (spot change). For tiles of 30x60, 15x60, 15x90, 22.5x90 cm, or similar formats, the tiles should be staggered (1/3, 1/4 of the side length) within the tiling! Choosing the right tiles and checking the product data creates the conditions for building a good tiling. The wear resistance property of floor tiles: The surface wear of floor tiling depends on the use of the walking surfaces. Hard-soled footwear, the sand grains and dirt carried in by them, and metal heels significantly assist in the wear of surfaces. To reduce surface wear, there are two things to do: 1. Choose the type of tile according to the surface usage, which can be II, III, IV, or V wear class (PEI), meaning that higher wear class tiles should be chosen for higher usage. Some of the products we distribute are individually packaged by the manufacturer to prevent shipping and storage damage. After removing this packaging, it is advisable to inspect the product for integrity before use and installation. In case of any problems, please return the product with the invoice for quick examination and handling. The contacting surfaces of sanitary ware and bathtubs with walls or floors are flat, so proper seating can only be ensured on completely flat wall or floor surfaces. To avoid malfunctions and breaks resulting from incorrect installation, unevenness between the floor and the wall contacting surfaces must be leveled out. For this purpose, the following leveling masses can be used:
- grouting mass,
- flexible (silicone) mass.
Gypsum, plastic putty, or other post-binding volumizing adhesives cannot be used as they may cause the products to break. All sanitary products must be securely fastened with screws to ensure proper stability.
Attention!
It is forbidden to "embed" the tile or floor tile in a cement mortar bed, or to fix it with other rigid bonding adhesives! The leveling mass must be applied directly to the product's contact surface just before installation. For easier dismantling later, it is advisable to thinly coat the wall or floor surface contacting the product with a separating material (e.g., fat or soap). The tightening screws must be tightened with such force that the leveling mass is squeezed out around. Then the excess mass must be removed, and the mass must be allowed to set. Only then should the screws be finally tightened, both with equal strength. The dimensions given in the manual are in mm and should be understood from the plane of the wall or floor covered with tiling in each case. Attention!
Before making connections to water and wastewater pipes, check the connection sizes of corner valves and wastewater outlets as indicated in the diagrams! The selection of fixing parts is assisted by the manufacturer's installation instructions. Metal washers must not be placed directly on the ceramics, but a plastic or rubber washer should be placed in between. The contacting surfaces on the wall or ground must be flat and pressure-resistant. When fixing our products, the load-bearing capacity of the fixing surfaces, walls must be taken into account, and therefore, load-bearing elements must be used for walls with inadequate load-bearing capacity, such as gypsum boards, etc. Beforehand, please carefully read the relevant parts of the installation manual!
In cases where further distributor error, customer error, or installation error is identified, the claim will not be accepted. Installation errors include built-in defective tiles, color defects, and visible curvature and size variations. The following defect types should not be built into the tiling:
• Broken or cracked tiles • Chipped or damaged surface tiles • Tiles with strongly differing colors not belonging to the color shade • Tiles not meeting tolerance. Quality control examination always involves a fee, and the cost of the examination of unsubstantiated complaints is borne by the party whose fault caused the examination.
Shower Enclosure Shipping and Storage
- The shower enclosure should be stored in a well-ventilated place until installation a. the box containing the glasses must be stored vertically on its edge (DO NOT STORE LYING DOWN)
- Avoid strong pressure and impact during transportation.
- Avoid strong pressure and impact when moving the cabin
- If the cabin is not used for a long time, disconnect it from the electrical and water networks Maintenance and operation suggestions
- Use a soft cloth or towel for cleaning the cabin, as well as a neutral cleaner. It is not recommended to use acidic or alkaline cleaners or polishes. These products can cause the cabin to yellow.
- The cabin must be protected from direct sunlight, as it can cause yellowing of the cabin, which is not covered by the warranty.
- The shower cabin is made of reinforced glass and aluminum, so to avoid damaging the cabin, avoid any collision with sharp objects.
- The water pressure for the hydro massage function should be between 1 and 4 bar. The optimal value is 3 bar.
- It is important to install a central filter or filtered corner valve in front of the tap, as impurities in the water can severely damage the tap. In the absence of filters, the tap loses its warranty.
- Any use of the product outside or outside the bathroom is not allowed.
Product Warranty
8.6. Under what circumstances can the User exercise their product warranty rights?
In the case of a defect in a movable thing (product), the User can choose to claim a warranty or product warranty.
8.7. What rights does the User have based on their product warranty claim?
As a product warranty claim, the User can only request the repair or replacement of the defective product.
8.8. When is a product considered defective?
A product is defective if it does not meet the quality requirements in force at the time of its placement on the market, or if it does not have the properties described by the manufacturer.
8.9. Within what period can the User enforce their product warranty claim?
The User can enforce their product warranty claim within two years (one year for businesses) from the product's placement on the market by the manufacturer. After this period, they lose this right.
8.10. Against whom and under what other conditions can the User enforce their product warranty claim?
The User can only enforce their product warranty claim against the manufacturer or distributor of the movable thing. The User must prove the product's fault when asserting a product warranty claim.
- You can only exercise your product warranty claim against the manufacturer or distributor of the movable property. In the event of asserting a product warranty claim, the User must prove the defect of the product.
8.11. Under what circumstances is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that:
- The product was not manufactured or distributed as part of their commercial activity, or
- The defect was not detectable at the time of distribution in accordance with the state of science and technology, or
- The defect of the product arises from the application of legislation or mandatory regulatory requirements. For the manufacturer (distributor) to be exempt, it is sufficient to prove one of these reasons. Please note that a warranty and product warranty claim for the same defect cannot be enforced simultaneously or in parallel. However, in case of successful enforcement of a product warranty claim, you may assert your warranty claim against the manufacturer for the replaced product or the repaired part.
Description of warranty rules. Under what circumstances can the warranty be exercised, deadlines, replacement claims, Service Provider's exemption from warranty obligations:
Conditions of mandatory (legally required) warranty: The conditions of the mandatory (legally required) warranty define the warranty period in tiers, adjusted to the gross selling price of the durable consumer goods. (The gross selling prices are indicated on our product pages.) The selling price ranges and the mandatory warranty periods are as follows:
- Above 250,000 forints selling price, 3 years of mandatory warranty is determined by the regulation (from 250,001 Ft upwards).
- For selling prices exceeding 100,000 forints but not more than 250,000 forints, 2 years of mandatory warranty (100,001 Ft - 250,000 Ft).
- For selling prices reaching 10,000 forints but not exceeding 100,000 forints, 1 year of mandatory warranty (10,000 Ft - 100,000 Ft).
- There is no warranty obligation for consumer goods priced below 10,000 forints.
- In addition to the legally required mandatory warranty period, the manufacturer may also offer a voluntary warranty, which may be subject to additional conditions. Please always inquire carefully about the terms of the voluntary warranty at the manufacturer's contact information! (Decree 270/2020. (VI. 12.) Govt.)
- Miscellaneous provisions
The User, who qualifies as a Consumer, may - at their choice - enforce their legal warranty rights or product warranty claim as defined in the Civil Code. As a product warranty claim, the User can only request the repair or replacement of the defective product. A product is considered defective if it does not meet the quality requirements in force at the time of distribution, or if it does not have the characteristics specified in the description provided by the manufacturer. The Service Provider does not collect data that can uniquely identify visitors to the website. Data not suitable for unique identification is collected only for statistical purposes and is published in aggregated form. The Service Provider's system may collect data about the activities of the customers, which cannot be linked to other data provided by the customers at the time of registration or to data generated when using other websites or services. The Service Provider is entitled to send newsletters or other advertising letters to the customer if the customer has given their explicit, clear, express, and voluntary consent by providing the appropriate data at the time of registration. The Service Provider is not obligated to verify that the data provided by the customer at the time of registration or otherwise when giving consent is real or valid. The customer may withdraw their voluntary consent referred to in point V.2. at any time. In this case, the Service Provider will no longer send newsletters or other advertising letters to the customer after the withdrawal and will delete the customer's data from the list of subscribers to the newsletter. Consumer complaints are handled in writing or by phone. Contact information of the Consumer Protection Supervisory Authority of Budapest Capital Government Office: address: 1052 Budapest, Városház street 7., postal address: 1364 Budapest, Pf.: 144., phone number: +36 (1) 328-0185, fax: +36 (1) 411-0116. In case of a legal dispute, the competent conciliation body is the Budapest Conciliation Board, address: 1016 Budapest, Krisztina körút 99. III. floor 310., mailing address: 1253 Budapest, Pf.: 10., email: bekelteto.testulet@bkik.hu, fax: +36 (1) 488-2186, phone: +36 (1) 488-2131. Information on the possibilities of judicial enforcement can be found on the website www.birosagok.hu. The provisions of these General Terms and Conditions, which are to be applied exclusively to contracts concluded with individuals qualifying as consumers (Civil Code 8:1. (1) paragraph 3.) as specified in the Civil Code or other legislation, particularly in Government Decree 45/2014. (II. 26.), are not obligatory for the Service Provider to apply in the case of customers not qualifying as consumers. The product remains the property of the Seller until the full purchase price is paid.
The Webshop is not liable for any errors on the interface. In case of discrepancies, the parameters specified by the manufacturer prevail. 12. Data protection
The Data Processing Information of Ingatlan-Innováció Ltd. can be accessed here: Data Processing Information. By accepting the T&C, the user confirms that they have acknowledged the data processing information.
- Product Buyback
If you purchased more than the necessary quantity and the 14-day withdrawal period has expired, or if you do not qualify as a consumer, we can buy back the excess quantity based on individual consideration under the following conditions:
- The packaging is unopened and undamaged
- The product is suitable for resale
- At least 6 months of the product's warranty period remains on the day of the buyback
- The product is not custom-made or specially ordered
The buyback of goods is at 70% of the selling price listed on the purchase invoice at the time of purchase. 14. Late Payment
In the event of late payment, three times the central bank's base rate will be charged as late payment interest.
- Reservation of Rights
If the manufacture of certain products listed in the webshop is discontinued, or their sale is subject to regulation:
We reserve the right to partially or completely reject confirmed orders. Partial fulfillment can only take place after consultation with the user. In the case of advance payment of the product purchase price, the amount (or partial amount in case of partial fulfillment) will be refunded to the user within 5 working days to the originating bank account."
CSEMPEBOLT.EU DATA PROCESSING INFORMATION
Ingatlan-Innováció Ltd.
Data Processing Information
Introduction
Ingatlan-Innováció Ltd. (1054 Budapest, Honvéd utca 8. 1/2., tax number: 24971609241) (hereinafter: Service Provider, Data Controller) adheres to the following regulation:
The protection of natural persons in relation to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND COUNCIL (April 27, 2016) as per the following information.
This privacy policy regulates the data processing of the following pages/mobile applications: https://csempebolt.eu,
The privacy policy is available from the following page: https://www.csempebolt.eu/shop_help.php?tab=privacy_policy
Amendments to the policy come into effect upon publication at the above address.
Data Controller and Contact Information
Name: Ingatlan-Innováció Ltd.
Headquarters: 1054 Budapest, Honvéd utca 8. 1/2.
Email: info@csempebolt.eu
Phone: +36202553542
Definitions
"personal data": any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; "data processing": any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction; "data controller": the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of processing personal data; where the purposes and means of such processing are determined by Union or Member State law, the data controller or the specific criteria for its nomination may be provided for by Union or Member State law; "data processor": a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller; "recipient": a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing; "consent of the data subject": a freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her; "data protection incident": a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed. Principles relating to processing of personal data
Personal data shall be:
processed lawfully, fairly and in a transparent manner in relation to the data subject (“lawfulness, fairness and transparency”); collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be considered to be incompatible with the initial purposes (“purpose limitation”); adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (“data minimisation”); accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (“accuracy”); kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (“storage limitation”); processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (“integrity and confidentiality”). The controller shall be responsible for, and be able to demonstrate compliance with, the principles set out in this paragraph (“accountability”).
The data controller declares that its data processing complies with the principles outlined in this section.
Webshop Operation / Service Usage Data Processing
[Continuation of the document is not included in the translation request]
Data Processing Related to Webshop Operation/Service Usage
The fact of data collection, the scope of the processed data, and the purpose of data processing with the individual's consent: Personal Data
Purpose of Data Processing
Legal Basis
Username
Identification, enabling registration
Article 6(1)(b) of the GDPR and Section 13/A(3) of the Elker Act.
Password
Ensures secure access to the user account.
First and last name
For contact, purchasing, issuing proper invoices, and exercising the right of withdrawal.
Email address
Communication.
Phone number
Communication, more efficient coordination regarding billing or delivery.
Billing name and address
Issuing proper invoices, as well as establishing, determining the content, modifying, monitoring the fulfillment of the contract, billing of the arising fees, and enforcing related claims.
Article 6(1)(c) of the GDPR, and Section 169(2) of Act C of 2000 on Accounting
Shipping name and address
Enabling home delivery.
Article 6(1)(b) of the GDPR and Section 13/A(3) of the Elker Act.
Date of purchase/registration
Executing a technical operation.
IP address at the time of purchase/registration
Executing a technical operation.
Scope of data subjects: All individuals registered/purchasing on the webshop website. Neither the username nor the email address needs to contain personal data. Duration of data processing, deadline for deleting data: Until the data subject's request for deletion, if any of the conditions set out in Article 17(1) of the GDPR are met. The data controller shall inform the data subject electronically of any deletion of personal data based on Article 19 of the GDPR. If the data subject's request for deletion also covers the email address provided, the data controller shall also delete the email address following the notification. Except for accounting documents, which must be kept for 8 years according to Section 169(2) of Act C of 2000 on Accounting. Contractual data of the data subject can be deleted after the expiry of the civil statute of limitations based on the data subject's request for deletion. Accounting documents directly and indirectly supporting accounting settlements (including ledger accounts, analytical, and detailed records) must be preserved in a readable form, traceable based on accounting records, for at least 8 years.
Possible data controllers entitled to know the data, recipients of personal data: Personal data may be processed by the data controller and its authorized employees, respecting the above principles. Description of data subjects' rights related to data processing: The data subject may request access to personal data concerning him or her, their correction, deletion, or restriction of processing, and the right to data portability, and to withdraw consent at any time. The data subject can initiate access to personal data, their deletion, modification, or restriction of processing, portability of data, or objection in the following ways: by post at 1054 Budapest, Honvéd utca 8. 1/2., via email at info@csempebolt.eu, by phone at +36202553542. Legal basis for data processing: Article 6(1)(b) and (c) of the GDPR, Section 13/A(3) of Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society (Elker Act): The service provider may process those personal data that are technically indispensable for the provision of the service. The service provider shall select and operate the tools used in the provision of information society services in such a way that personal data are processed only if it is absolutely necessary for the provision of the service and the fulfillment of other purposes defined in this Act, but even in this case, only to the necessary extent and duration.
In the case of issuing accounting documents compliant with accounting laws, Article 6(1)(c). In case of enforcing claims arising from the contract, Section 6:22 of Act V of 2013 on the Civil Code, which provides for a 5-year limitation period. Section 6:22 [Limitation]
(1) Unless this Act provides otherwise, claims are time-barred after five years.
(2) The limitation period begins when the claim becomes due.
(3) An agreement to modify the limitation period must be in writing.
(4) An agreement excluding limitation is void.
Please note that data processing is necessary for the performance of the contract and for making offers. you are obliged to provide personal data in order to fulfill your order. the failure to provide data means that we cannot process your order.
Cookie Management
The use of cookies known as "session cookies for password-protected sessions", "cookies necessary for the shopping cart", "security cookies", "Essential cookies", "Functional cookies", and "cookies responsible for managing website statistics" does not require prior consent from the individuals concerned. Fact of data processing, scope of data handled: Unique identifier number, dates, times Scope of data subjects: All individuals visiting the website. Purpose of data processing: Identification of users and tracking of visitors. Duration of data processing, deadline for deleting data: Type of Cookie
Legal Basis for Data Processing
Duration of
Data Processing
Session cookies
Section 13/A(3) of Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society (Elkertv.)
For the duration of the
relevant visitor session
Permanent or saved cookies
Section 13/A(3) of Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society (Elkertv.)
Until deletion by the data subject
Statistical, marketing cookies
Section 13/A(3) of Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society (Elkertv.)
1 month - 2 years
Possible data controllers entitled to know the data: The data controller does not process personal data with the use of cookies. Description of data subjects' rights related to data processing: The data subject has the option to delete cookies in the Tools/Settings menu of browsers, usually under the Privacy settings. Legal basis for data processing: Consent from the data subject is not required if the sole purpose of using cookies is to transmit a communication over an electronic communications network or if it is strictly necessary for the service provider to provide a service explicitly requested by the subscriber or user in the context of information society services. Most browsers used by our users allow settings to determine which cookies should be saved and enable the deletion of (specified) cookies again. If you restrict the saving of cookies on certain websites or do not allow third-party cookies, this can lead to certain circumstances where our website may no longer be fully usable. Here you can find information on how to customize cookie settings in common browsers: Google Chrome (https://support.google.com/chrome/answer/95647?hl=hu)
Internet Explorer (https://support.microsoft.com/hu-hu/help/17442/windows-internet-explorer-delete-manage-cookies)
Firefox (https://support.mozilla.org/hu/kb/sutik-engedelyezese-es-tiltasa-amit-weboldak-haszn)
Safari (https://support.apple.com/hu-hu/guide/safari/sfri11471/mac)
Use of Google Ads Conversion Tracking
The data controller uses the "Google Ads" online advertising program and utilizes Google's conversion tracking service within its framework. Google conversion tracking is an analytical service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). When a User accesses a website via a Google advertisement, a cookie necessary for conversion tracking is placed on their computer. These cookies have limited validity and do not contain personal data, so the User is not identifiable through them. When the User browses certain pages of the website and the cookie has not yet expired, both Google and the data controller can see that the User clicked on the ad. Each Google Ads client receives a different cookie, so they cannot be tracked through the websites of Ads clients. The information obtained with the help of conversion tracking cookies is used to create conversion statistics for Ads clients who have opted for conversion tracking. Clients are informed about the number of users who clicked on their advertisement and were redirected to a page tagged with a conversion tracking label. However, they do not receive information that personally identifies users. If you do not wish to participate in conversion tracking, you can reject this by disabling the installation of cookies in your browser. You will then not be included in the conversion tracking statistics. For more information and Google's privacy policy, please visit: https://policies.google.com/privacy
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help analyze how users use the site. The information generated by the cookies about your use of the website (including your IP address) will generally be transmitted to and stored by Google on servers in the United States. If IP anonymization is activated on this website, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en.
Newsletter, Direct Marketing Activity
According to Section 6 of Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities, the User may give prior and explicit consent to the Service Provider to contact them on the contact details provided at registration with its advertising offers and other mailings. Furthermore, the Customer may consent to the Service Provider processing their personal data necessary for sending advertising offers. The Service Provider does not send unsolicited advertising messages, and the User may unsubscribe from the offers without restriction or justification, free of charge. In this case, the Service Provider will delete all personal data necessary for sending the advertising messages from its records and will not contact the User with further advertising offers. Users can unsubscribe from the advertisements by clicking on the link in the message. The fact of data collection, the range of data managed, and the purpose of data processing: Personal Data.
Purpose of Data Processing Legal Basis Name, email address. Identification, enabling subscription to the newsletter/discount coupons. The individual's consent, Article 6(1)(a) of the GDPR. Section 6 (5) of Act XLVIII of 2008. Date of subscription Technical operation. Subscription IP address Technical operation. Scope of stakeholders: All individuals subscribing to the newsletter. Purpose of data processing: Sending electronic messages containing advertisements (email, SMS, push message) to the individual, providing information about current news, products, promotions, new features, etc. Duration of data processing, deadline for deleting data: Data processing lasts until the withdrawal of the consent statement, i.e., until unsubscription. Possible data processors entitled to access the data, recipients of personal data: Personal data can be processed by the data controller, as well as its sales and marketing staff, respecting the above principles. Rights of the data subjects regarding data processing: The individual may request access to personal data concerning them from the data controller, correction, deletion, or restriction of processing, and may object to the processing of their personal data and has the right to data portability, as well as to withdraw consent at any time. The individual can initiate access to their personal data, their deletion, modification, or restriction of processing, portability of data, or their objection in the following ways: By mail at 1054 Budapest, Honvéd utca 8. 1/2., By email at info@csempebolt.eu, By phone at +36202553542. Please note that data processing is based on your consent and the legitimate interest of the service provider. you are obliged to provide personal data if you want to receive our newsletter. failure to provide data means that we cannot send you a newsletter. we inform you that you can withdraw your consent at any time by clicking on the unsubscribe link. withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
Complaint Handling
The fact of data collection, the range of data managed, and the purpose of data processing: Personal Data.
Purpose of Data Processing Legal Basis First and last name Identification, communication. Article 6(1)(c) of the GDPR, and Section 17/A (7) of Act CLV of 1997 on Consumer Protection. Email address Communication. Phone number Communication. Billing name and address Identification, handling of quality complaints, questions, and issues related to ordered products/services. Scope of stakeholders: All individuals shopping on the website and making quality complaints or complaints. Duration of data processing, deadline for deleting data: According to Section 17/A (7) of Act CLV of 1997 on Consumer Protection, the minutes of the complaint, its transcript, and the response to it must be kept for 3 years. Possible data processors entitled to access the data, recipients of personal data: Personal data can be processed by the data controller and its authorized staff, respecting the above principles. Rights of the data subjects regarding data processing: The individual may request access to personal data concerning them from the data controller, correction, deletion, or restriction of processing, and has the right to data portability, as well as to withdraw consent at any time. The individual can initiate access to their personal data, their deletion, modification, or restriction of processing, portability of data in the following ways: By mail at 1054 Budapest, Honvéd utca 8. 1/2., By email at info@csempebolt.eu, By phone at +36202553542. Please note that providing personal data is a legal obligation. the processing of personal data is a prerequisite for concluding a contract. you are obliged to provide personal data to handle your complaint. failure to provide data means that we cannot handle your complaint.